OVE Lithium Battery — Warranty Terms Conditions
1. Warranty Overview
OVE Lithium Battery is backed by a 5-year limited warranty, subject to the following breakdown:
-
5-Year Cell Replacement Warranty
-
2-Year Complete Unit Replacement
-
3-Year Free Service Support
The warranty covers manufacturing defects and functional failure of the battery or BMS during the covered period.
2. Warranty Coverage Details
Included:
-
Repair or replacement of any faulty OVE Lithium Battery components due to manufacturing defects
-
BMS and protection circuit replacement (under standard operating conditions)
-
Support for firmware updates (via on-site visit from OVE technician)
Not Included:
-
Tools, accessories, mounting hardware, or damage due to third-party devices
-
Cosmetic wear and tear that does not impact functionality
3. Conditions for Warranty Eligibility
To maintain warranty eligibility, all the following conditions must be met:
-
Battery must be installed indoors by an OVE-approved installer
-
Product model & serial number must be filled in, stamped, and signed by the seller
-
Customer must retain the original invoice/proof of purchase
-
Installation must comply with the user manual and installation guide
-
Warranty seal must remain intact and OVE logo must not be removed
4. Environmental & Usage Conditions
-
Operating temperature: 0°C to 50°C (recommended: ≤25°C)
-
Storage SOC: 20%–50%, recharge every 6 months if stored
-
Battery must not be installed in:
-
Coastal regions (within 500 meters of the sea)
-
Outdoor environments or near flammable/corrosive materials
-
-
Maximum allowable load: 100 Amps continuous
-
Do not interconnect with non-OVE batteries
5. Warranty Exclusions
This warranty does not apply if:
-
Product is damaged due to:
-
Lightning, flooding, fire, or natural disasters
-
Short circuits, power surges, unstable voltage, or inverter malfunctions
-
Mishandling, misuse, improper installation, or transportation damage
-
-
The battery is opened, tampered with, or repaired by unauthorized personnel
-
Product is overused, abused, or operated outside recommended parameters
-
Firmware or BMS is altered to manipulate cycle or usage data
-
Battery is used or stored in excessively hot environments
-
Battery is mixed or interconnected with non-OVE batteries
-
Serial number, OVE logo, or warranty sticker is damaged or removed
-
Battery fails due to external impact, pest damage, or environmental rust
6. Firmware Updates
OVE Lithium Batteries are not Wi-Fi enabled but come with Bluetooth support for local monitoring.
Firmware updates (if required) will be performed by OVE support personnel on-site.
7. Warranty Claim Process
-
Report any issues to OVE support or your authorized reseller within 48 hours
-
Provide the original invoice with serial number and installation date
-
Deliver the product to an OVE-authorized service center (drop-off & pickup is the customer’s responsibility)
-
Battery will be assessed within 7 working days of receiving the complaint and product
-
If a valid fault is found:
-
The unit will be repaired or replaced
-
Replacement parts become the property of OVE
-
-
If a dispute arises, evaluation by a certified 3rd-party testing agency can be requested (charges apply unless claim is validated)
8. Legal and General Terms
-
This warranty is non-transferable and applies only to the original purchaser
-
Warranty service is provided under manufacturer’s terms and conditions
-
In case of disputes or legal proceedings, jurisdiction will be Lahore, Pakistan
-
Warranty terms and conditions may change without prior notice
9. Contact Information
📞 Customer Support: +92 331 8640864
📧 Complaints: complaint@fitronics.net
📧 Info: info@fitronics.net